0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
      Total

      I. WHEN WILL MY ITEMS BE SHIPPED? 

      • All items are subject to a handling period before they are dispatched.
      • 99% of orders leave the warehouse within 5-7 business days of payment.
      • We will notify you by email when your items have been shipped.
      • This refers to the time it takes for items to be shipped from our warehouse to the destination.
      • International delivery usually takes about 15–20 business days.
      • US orders are shipped by DHL eCommerce, takes about (5-12 business days) which is a US Postal Service product.
      • After processing and leaving the warehouse, items usually take between 15-30 business days to arrive at their destination but can take longer from time to time

      II. WHEN WILL I RECEIVE MY ITEM(S)?

      Processing time: This product is expected to ship within 5-7 business days.
      Standard Shipping Times

      United States, Canada, Europe: 1 to 2 weeks.
      Other countries: 2 - 3 weeks

      (Note that our International fulfillment centers do not ship during weekends or holidays)


      ROYAL MAIL
      (for UK only): 5-7 days

      HERMES (for UK only): 3-5 days

      Luxembourg Post 
      (for EU only): 6-10 days

      Canada Post
      (for Canada only): 10-15 days

      DHL eCommerce (for US only): 4-10 days

      USPS (for US only): 3-5 days

      DHL Express Shipping Time / Fast Shipping (Priority Care Shipping) 
      Worldwide: Estimated 3-7 Business days

      The delivery time for the countries which can accept the Standard Shipping

      Country

      Time

      Austria

      10-20

      Belgium

      10-20

      Brazil

      25-40

      Canada

      10-20

      Denmark

      10-20

      Finland

      10-20

      France

      10-20

      Germany

      10-18

      Hungary

      10-20

      Ireland

      10-20

      Israel

      15-25

      Italy

      10-20

      Korea

      8-15

      Luxembourg

      10-20

      Malaysia

      8-15

      Mexico

      10-20

      Netherlands

      10-20

      New Zealand

      10-20

      Norway

      7-18

      Poland

      10-20

      Portugal

      10-20

      Russia

      12-22

      Saudi Arabia

      18-28

      Singapore

      8-15

      Sweden

      10-20

      Switzerland

      10-20

      Spian

      10-20

      Turkey

      10-20

      Ukraine

      18-25

      United Kingdom

      6-14

      United States

      7-15

      III. WHERE ARE MY ITEMS COMING FROM?

      Although our fulfillment house is located in Asia, some of our special items are located in other countries such as Australia, Germany, United Kingdom and China.

      IV. WILL MY ITEMS BE SENT IN ONE PACKAGE?

      • For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
      • Please keep this in mind when receiving deliveries.

      V. WHICH SIZE SHOULD I ORDER?

      We attach the size chart here: https://vio-store.com/pages/size-guide and we use US/EU size chart.

      VI. HOW CAN I MODIFY MY ORDER?

      • We only allow order modification within 24 hours since payment.
      • If you cannot connect to our ticket system above, please email to our support email: support@vio-store.com

      VII. CAN I RECEIVE MY ORDER IN MY COUNTRY?

      We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

      VIII. HOW CAN I TRACK MY ORDER?

      • We provide tracking numbers for all orders.
      • It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
      • You can track your order via below link:

      IX. WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

      Because our products are printed and unique, we only return or replace your order in one of those requests below:

      • Within 5 days of receiving orders, you have to request or notify us about a return or replacement the order.
      • The products have been crashed or damaged.
      • The print quality is blurry or not the same as pictures on our website.
      • Different design or size from your order.
      • If you cannot connect to our ticket system above, please email to our support email: support@vio-store.com

      X. WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

      • Submitting all evidence to clarify shipping/product error is very important to our return/replacement process.
      • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
      • You can find the attached pictures for example:
      • Picture of the shipping label
      • Picture of product SKU
      • Picture of the product and the error you found out (material flawed, different design, different size)